FREQUENTLY ASKED QUESTIONS
How do you verify authenticity?
At CDV Luxury, authenticity is a top priority. Every item is carefully inspected and sourced through trusted suppliers and reputable channels to ensure it meets our authenticity standards. We stand behind the authenticity of every piece we offer.
Are all items authentic?
Yes. Every item sold by CDV Luxury is guaranteed authentic. We are committed to offering luxury pieces our customers can shop with confidence.
What types of items do you sell?
CDV Luxury offers a curated selection of designer handbags, accessories, shoes, clothing, and limited-edition luxury pieces. Our collection includes both pre-loved and never-worn items from sought-after luxury brands.
Are your items new or pre-owned?
Our inventory includes both never-worn and pre-loved luxury items. Each product listing clearly states the item’s condition and includes detailed descriptions and photos.
What condition are the items in?
We carefully curate pieces that are in great to excellent condition. Any noticeable signs of wear will always be disclosed in the product description so you can shop with confidence.
Do you offer rare or limited-edition items?
Yes. Our collection may include rare finds, vintage treasures, seasonal releases, and limited-edition designer pieces depending on availability.
Will my order include original packaging?
Some items may include original boxes, dust bags, authenticity cards, or additional accessories when available. Any included accessories will be noted in the product description.
How often do you add new inventory?
New pieces are added regularly. We recommend checking back often or subscribing to our newsletter to stay updated on new arrivals and exclusive drops.
Shipping & Orders
How long does order processing take?
Orders are typically processed within 1–3 business days after payment is confirmed.
When will my order ship?
Once your order has been processed, you will receive a shipping confirmation email with tracking information.
Do you offer expedited shipping?
Yes, expedited shipping options may be available at checkout depending on your location.
Can I track my order?
Absolutely. Once your order ships, tracking details will be sent directly to your email.
Do you ship internationally?
At this time, CDV Luxury primarily ships within the United States. International shipping options may become available in the future.
Is signature confirmation required?
For select high-value orders, signature confirmation may be required upon delivery to ensure your purchase arrives safely.
What happens if my package is delayed or lost?
While we do our best to ensure timely delivery, shipping delays can occasionally occur due to carrier issues or weather conditions. If your package is lost or marked delivered but cannot be located, please contact the shipping carrier first. You may also reach out to us for additional assistance.
Can I update my shipping address after placing an order?
If your order has not yet shipped, we may be able to update your shipping information. Please contact us as soon as possible after placing your order.
Returns & Exchanges
What is your return policy?
We accept eligible returns within the timeframe stated in our return policy. Items must be returned in the same condition they were received.
Are all sales final?
Certain items, including final sale or heavily discounted products, may not be eligible for return. Any final sale items will be clearly marked.
How do I request a return?
To request a return, please contact our customer support team with your order number and reason for return.
When will I receive my refund?
Once your return has been received and inspected, refunds are typically processed within several business days to your original payment method.
Payments & Pricing
What payment methods do you accept?
We accept major credit cards and other secure payment methods available at checkout.
Do you offer payment plans?
Installment payment options may be available at checkout through select payment providers.
Why are your prices lower than traditional retail?
CDV Luxury specializes in curated pre-loved and discounted luxury pieces, allowing customers to shop designer fashion at more accessible prices without compromising quality or authenticity.
About CDV Luxury
What makes CDV Luxury different?
CDV Luxury is built on the belief that luxury should feel intentional, timeless, and attainable. We carefully curate authentic designer pieces with a focus on quality, style, and lasting value.
Why should I shop with CDV Luxury?
We provide a refined luxury shopping experience centered around authenticity, trust, elegance, and exceptional value. Every piece is thoughtfully selected to help you invest in timeless style with confidence.
How can I contact customer support?
For any questions regarding your order, shipping, or products, please contact us by clicking the Contact Us on our main page.
How can I stay updated on new arrivals?
You can subscribe to our newsletter or follow us on social media to stay informed about new arrivals, exclusive releases, and special promotions.
Why can sizing vary between designer brands?
Luxury brands often use different sizing standards depending on the designer, collection, fit, and country of origin. Because of this, sizing may vary from one item to another. We recommend reviewing the product measurements and description carefully before purchasing to help ensure the best fit. If you need additional sizing guidance, our team is happy to assist.
